Support
When developing solutions, our main focus is always on maximum ease of use. Maximum ease of use also means that minimum support is required. Our customers come to us for our solutions as much as for our working methods. We like to provide personal support - think along with our customers, actively help them move on. It is the way we like to do business.
Viadesk believes in quality service. That is why we set up a support desk for our customers and all manuals are available on-line.
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Manuals |
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If you go to Manuals, you will find our product manuals. You can open them on-line or download them to your computer. Product manuals |
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Fact Sheets |
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| In Fact Sheets, you will find fact sheets for Viadesk 7.0. You can open them on-line or download them to your computer.Fact Sheets |
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Support desk |
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We are happy to help you out when you have a problem or a question. If the manual of the Viadesk problem in question does not offer a solution, you can always call or e-mail our support desk.
Whatever question or remark you have, the Viadesk support desk can be reached by phone on working days from 9.00am to 4.30pm (9:00 - 17:30 hrs) CET. |
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Training and support during implementation |
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Our product is a plug-'n'-play product. With the Help function, the manual, and our support desk as supporting back-up, you can start using the software immediately. Please feel free to contact us if you want extra support in addition to these tools and aids, for instance for tailored advice on the correct application or implementation in your specific situation. We also provide special training, such as training sessions for webmasters. Such session speed up the implementation and ensure that optimum use is made of the Viadesk functionalities. We can also demonstrate Viadesk during the implementation stage to raise commitment among your Viadesk users. |
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