Implementation

So you took the decision to start using Viadesk. What to do next? New software may require an entirely new way of working. How will you approach this? We are happy to help you formulate and set up the action plan.

From the start

To formulate the action plan of how to start using Viadesk, it is important to look at the primary purpose for which you want to use Viadesk. It involves questions such as:

• How to integrate Viadesk into the daily processes?
• Which information needs to be stored in Viadesk?
• Where exactly is the information within the organization?

Setting it up

Once it has been defined which information is needed and from where to get it, the next step is to assign roles or functions to people. At the same time, some thought may be given to how to store this information in Viadesk. We can contribute to the best solutions on:

• How can Viadesk be set up best for your situation?
• What functionalities will be useful in this situation?
• How can these functionalities be used to serve the purpose in the best possible manner?

To ensure that Viadesk links up to your process or the manner in which you process information, Viadesk also offers customized solutions.

Introduction and commitment

The implementation is the last step in the action plan. The success of the implementation of Viadesk depends largely on the commitment of the users. Basically, the users are the ones who need to find or upload the correct information at the right place in Viadesk and at the right frequency. Commitment is an important aspect in this. Users need to support the introduction of Viadesk - it is a condition for commitment. To get commitment, it is important that goals and purposes are communicated clearly when the new software is introduced, but it is also important to be clear about what is expected of the user.