You can easily change your password.

Go to My account > My Password to set a new password. It’s recommended to change it the first time you log in (with a new password generated by Viadesk). Use this new password to log in the future.

• Click My Password.
• Enter a new password.
• To verify your password, enter it again.
• Click Save.

In view of the security of the information in Viadesk it is not recommended to choose an obvious password, e.g. a first name.