The Abc is a tool that collects all information Viadesk based topic. This creates an alternative, more intuitive way to unlock knowledge.

You can also use the Abc going to share information and reference building. Via so called wikis (websites that anyone can contribute to) you can easily maintain and develop information about specific topics.

Provide your current documents and discussions of keywords and knowledge.

To link to documents or discussions with a knowledge and / or keywords:

• Click on the document or discussion.
• Go to Tools and select the Edit.
• Check the relevant topics (a webmaster can create new ones).
• Listed one or more tags that characterize the information.
• Click on Save.