Knowledge
Viadesk offers extensive options for interactive development of ideas and sharing knowledge. After login, you arrive on your personal «Home» page. This page consists of personal elements as well as functionalities that enable you to work together. Information stored here will be accessible to all users.
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With whom do I use Viadesk?
«Home» lists all members of the community. Their pictures are displayed so you can see not only who is who but also read about a person´s background in his or her personal profile. There is a good chance that you never met/meet these persons face-to-face. This set-up still allows you to get a picture of the person at the ‘other side of the line’ and find out how you can be of use to one another. People are linked to topics. This creates a map of people with specific knowledge areas. Not only does this provide insight in where specific knowledge is available within your organisation, network or community, it also allows you to direct your question on a specific topic to the right people.
Finding with Viadesk
You often know that the information you want must be available somewhere. But, more often, finding out where and how to find it is a bigger problem. Searching in Viadesk will help you with this. If you cannot find the information in the expected folder via the list of topics in the Abc, you can use the «Search» function. «Search» searches IN documents. Various advanced options help you refine your search command.
The Abc automatically arranges information and people by topics and tags. Each topic and tag has its own page, on which all items linked to the concept are displayed. This provides you with an organic blueprint of the information available within Viadesk. The Abc takes professionals to interesting information in a more intuitive manner. The Abc helps opening up important knowledge that is available within the community. Via the Abc professionals can also contribute to the creation of a dynamic list of concepts in which important definitions and concepts are described. Because of the use of wikis to describe the concepts, everyone can contribute actively to the creation of a common reference frame.
Discussions
Viadesk offers extensive options for interactive development of ideas and sharing knowledge. The «Discussions» and «Polls» features make gathering information and opinions easy and orderly. These features are also ideal for time-independent and location-independent consultation. Colleagues can discuss matters and exchange information in a structured manner. The great advantage of using Viadesk is that all group members can read along. Everyone in the group/community can benefit from the centrally stored information: they will keep up to date of all information that may be interesting to them.
Research
Viadesk also features a survey functionality. It can be used for simple forms that need to be completed, e.g. for event registrations, but can also be used for extensive questionnaires. Web surveys allow you to conduct research internally or externally in a simple manner. Use web surveys with open questions and multiple-choice questions to gather valuable information for your products and/or to survey staff opinions. All reply data can be easily exported for analysis purposes to analysis programs such as Excel or SPSS. Respondents do not have to log in to complete the survey. A survey is accessible via a ‘public’ link, which means that it can be used to conduct surveys among groups larger than just the group members.
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Meet and present online wherever you are and with anyone »
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