Planning
Viadesk features a group calendar. You can use it to plan appointments and share it with others, so everyone always has a clear picture of all appointments.
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Agenda functionalities
Central registration of meetings, tasks and deadlines provides clarity and overview to everyone. You can also use the more advanced options: add recurring appointments, such as weekly or monthly meetings, or events that cover full days. \
Accepting appointments is possible both in Viadesk itself and via email notifications. External email programs such as Microsoft Outlook will recognize such emails as invitations for an appointment. When you accept the invitation, the appointment will automatically be included in your Microsoft Outlook calendar.
Integration into Outlook
Appointments planned in Viadesk are automatically recognized by Outlook and immediately included in the personal Outlook calendar upon acceptance. If appointments are to be included in the group calendar in Viadesk, the free/engaged schedule immediately shows whether colleagues are available or not. This feature uses the personal calendars of the group members. Because of the synchronization with the personal Outlook calendars, these calendars are always up-to-date.
As an option, Viadesk users can synchronize their Viadesk calendars with their personal calendars in Outlook Exchange.
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