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Security first

A secure social intranet

We have been offering our cloud services since 1997. This wealth of experience ensures reliability, but also assurance. At Fellow Digitals, data security and privacy protection are always a top priority. Our services are hosted and managed by Internet Service Provider Exonet from Zevenaar (NL). Since our services are monitored 24/7, we know what is going on at any time of day.

Permanent security audits

Our services are monitored 24/7 and undergo regular audits by external, specialised security organisations, which means that your information is optimally secured.

These preventative security assessments are conducted by external security specialists (like ITsec Security Services from Haarlem). This includes aspects like code reviewing and black box testing. They check whether the right measures are in place to combat threats, as set out in:

We also use automated security scanners, like McAfee and Skipfish, to verify our platform’s security.

Moreover, clients who use Viadesk Social Intranet frequently perform audits for projects with major security risks.

ISO 27001

Fellow Digitals is an ISO 27001 certified company. This means that our services comply with the highest standards of data and information security. Users can now use Viadesk without having to worry about safety. With the ISO 27001 certificate, Fellow Digitals shows the following:

  • Careful handling of data at all levels
  • Compliance with laws and regulations
  • Be a credible and professional company
  • Reducing the chance of risks and incidents

NEN 7510

Whereas ISO 27001 focuses on ‘general’ data and information security, the NEN 7510 certificate focuses specifically on the protection of personal medical data. The NEN 7510 quality mark is a very relevant certificate for a number of existing Viadesk users.

Alternative server location

What if one or more servers fail due to a calamity? At Fellow Digitals, we like to be safe from risk. For this reason, a backup server is available at an alternative location in the Netherlands. This is a server environment that is identical to our primary data centre and is also managed by our provider Exonet. In this way, you can be sure that, in the event of an emergency, you will have access to your data again within the very near future.

Data Encryption

As a standard feature, we offer our services via SSL / HTTPS. This implies that the message exchange between your pc, telephone or tablet and the Viadesk platform is encrypted. Unwanted ‘eavesdropping’ by third parties is therefore avoided.

Secured servers

As a standard feature, all our servers are equipped with the latest security patches. They also run behind a so-called firewall, which means that hackers and other malicious forces can’t approach the servers directly.

Log in options

All of these options relate to the log in process and can be turned on or off based on preferences: mandatory periodic password changes or remembering a password.

User rights, webmaster and group administrators

As a standard feature, a user has permission to read, edit, or write. The Viadesk Social Intranet provides the possibility to set permissions at a single-item level. The webmaster can easily assign rights and privileges to users anywhere on the platform. The group administrator can set group-specific permissions for every group.

Track and trace

All activities on the platform are registered. This makes it easy to discern who has placed or edited something, and when it was done. This makes it easy to detect irregularities (track & trace).

Data privacy

Our services are hosted in the Netherlands. This implies that Dutch (privacy) legislation is also applicable. As a client, you therefore have no need to worry about the American Patriot Act which gives the government of the United States the right to nose through your data if it is hosted in the US.

If required, Viadesk can supply its services under the General Government Terms and Conditions for Purchase (ARVODI), and Viadesk will thus conform to the processes and guidelines of the Dutch government.